Frequent Asked
Which rug material is best for high-traffic areas?
For high-traffic areas, durable materials like wool, nylon, polypropylene, and sisal are generally recommended. These materials can withstand frequent use and are often easier to clean.
How do I choose the right rug size for my room?
The right rug size depends on the size of the room and the furniture arrangement. Generally, a rug should be large enough to anchor the furniture in a seating area, with at least the front legs of sofas and chairs on the rug. In dining rooms, the rug should extend at least 24 inches beyond the table on all sides to accommodate chairs.
What are the different types of rug materials?
Rugs can be made from natural fibers like wool, silk, cotton, and jute, as well as synthetic materials such as nylon, polypropylene, polyester, acrylic, and olefin. Each material has different characteristics in terms of durability, softness, stain resistance, and cost
How can I prevent my rug from slipping?
Using a rug pad underneath is the most effective way to prevent your rug from slipping. Rug pads provide extra cushioning, prevent slipping, protect your flooring from scratches, and can extend the life of your rug by reducing wear and tear.
What are your shipping options and costs?
We offer various shipping options depending on your location and the size of your order. Shipping costs are calculated at checkout based on these factors. We also offer free shipping for orders above a certain amount. Please see our shipping policy page for more details and estimated delivery times.
Do you offer international shipping?
Yes, we offer international shipping to many countries. Shipping costs and delivery times for international orders vary depending on the destination. Please contact our customer support for specific details regarding international shipping to your location.
How should I clean my rug?
Regular vacuuming (at least once a week) is essential to remove dirt and debris. For spills, blot immediately with a clean cloth and use a mild detergent or rug-specific cleaner. Professional cleaning every 2-5 years is also recommended for a deep clean.
How should I store my rug?
Clean the rug thoroughly before storing it. Roll it up and wrap it in a breathable fabric like cotton or muslin. Avoid using plastic wraps as they can trap moisture. Store the wrapped rug in a cool, dry place, ideally elevated off the ground. You can also use mothballs for added protection against pests.
What if my rug arrives damaged?
In the unlikely event that your rug arrives damaged, If you receive a product with a manufacturing defect, please contact us within 24 hours of delivery at mncarpet@outlook.com in with photos of the damage. We will work with you to resolve the issue, and arrange to replace the defective item with an identical one at no additional cost.
Should I rotate my rug?
Yes, rotating your rug every 3-6 months can help to distribute wear and prevent fading from sunlight exposure, especially in high-traffic areas.
Can I customize my rug?
Yes, we offer customization options, allowing you to select the perfect size, color, and sometimes even design elements to match your specific needs. Please contact our customer support team for assistance.
How can I track my order?
Once your order has been shipped, you will receive a confirmation email containing a tracking number and a link to the shipping carrier's website where you can track the progress of your delivery.
What materials are your rugs and carpets made of?
Our rugs and carpets are crafted from high‑quality materials such as wool, polyester, polypropylene, cotton, and blended fibers. Material details are always mentioned in the product description.
How do I choose the right size rug for my room?
Measure your space and ensure the rug covers the key furniture area.Living room: Rug should fit under front legs of sofas or cover entire seating area.Bedroom: Rug should extend beyond the bed by at least 2–3 feet.Dining area: Rug should be large enough for chairs to slide comfortably without leaving the rug.
Are your rugs suitable for homes with pets or kids?
Yes! Many of our rugs are stain‑resistant, durable, and easy to clean—great for high‑traffic areas and homes with children or pets.
How do I clean and maintain my rug or carpet?
Vacuum regularly to remove dust.Clean spills immediately with a soft cloth.Avoid harsh chemicals.Professional deep cleaning once a year is recommended for longevity.
Can I cancel my order?
You can cancel your order online before the shipment of the product is complete, after which the entire amount will be refunded. However, an order cannot be cancelled once the shipment has been made or if the production for the same has already begun.
What is your return policy?
We do not accept returns or exchanges on any purchases. Please refer to our return policy page for detailed instructions and any exceptions.
Do your rugs shed?
Some natural fiber rugs (like wool) may shed initially. This is normal and reduces over time with regular vacuuming.
Can I use the rug on a wooden or tile floor?
Yes, but we recommend using a rug pad to prevent slipping and protect your flooring from scratches
Will the colors of the rug fade over time?
Our rugs are made with fade‑resistant dyes, but prolonged exposure to direct sunlight may cause gradual fading. Place your rug away from strong sunlight when possible.
Will the colors of the rug fade over time?
Our rugs are made with fade‑resistant dyes, but prolonged exposure to direct sunlight may cause gradual fading. Place your rug away from strong sunlight when possible.
How long will my rug or carpet last?
With proper care, rugs and carpets can last many years. Material, usage, and maintenance play important roles in overall durability.
Is there any smell when I receive the rug?
A slight smell due to packing or materials is normal and will disappear within a few days. Simply air it out in a ventilated room.
Can I return or exchange my rug?
All sales are final. However, if you receive a product with a manufacturing defect, we will replace it. (Details as per your Return & Refund Policy.)
Do you ship nationwide??
Yes, we deliver across India. Delivery times may vary depending on the location.
What should I do if my rug arrives folded or with creases?
Lay the rug flat and allow a few days for the creases to settle naturally. Rolling the rug in the opposite direction can speed up the process.
Are your rugs suitable for outdoor use?
We offer selected outdoor‑friendly rugs made from weather‑resistant materials. Check product details before purchase.
